How can we help?

Medon is preparing for public release. An App Store download link will appear here when the app is available.

Open the confirmation email on the iPhone where Medon is installed. If it is missing, check your spam folder. For a forgotten password, use the password-reset option on the app’s login screen. Contact us if a link fails; do not forward the link itself.

Open Profile → Settings → Diary sync → Sync now. Changes also sync after saving and when you return to the app. Check the last-synced time. Records that have not synced yet remain on that device and cannot be recovered from the cloud. Do not uninstall the app to troubleshoot unsynced records.

Open Profile → Settings → Your data → Prepare my export, then Save or share my export. The file includes your profile, entries and photos, including changes saved on this device that have not synced yet. Keep it somewhere private.

Open Profile → Settings → Your data → Delete my account. Enter your password and type DELETE to confirm. The process removes your account, its cloud diary and photos, and this device’s account copy. If the app asks you to continue deletion, reconnect and follow that prompt. Exports you saved elsewhere and a separate legacy on-device diary are not deleted. If you cannot access your account, contact us from its registered email address; we will verify the request.

No. Medon’s Strava integration ended in September 2026 and all Strava connections have been removed. Workouts imported earlier stay in your diary as saved workouts, and you can edit or delete them there. To bring in activity automatically, connect Apple Health in Profile → Settings → Apple Health.

Energy values are estimates. Weight and body-fat entries record information you provide; the app does not measure body composition or diagnose muscle loss. Speak with a qualified professional about treatment or medical decisions.